FAQ
🐾 About the Products
Q: What are freeze-dried treats?
A: Freeze-drying is a process that removes moisture from food without cooking it, preserving its natural nutrients. Our freeze-dried treats maintain the flavour and nutritional value of the raw ingredients, making them the most delicious and healthy choice for your pets.
Q: Why Choose Pawcket?
A: At Pawcket, we believe in simplicity and quality. All our treats are made in Australia using single, local, human-grade ingredients. We guarantee no fillers, preservatives, or artificial colours are used. Additionally, our manufacturing facility is HACCP certified, ensuring the highest safety and quality standards.
Q: Are your treats suitable for all pets?
A: Our treats are crafted primarily for cats and dogs. However, always check the product description and consult with your veterinarian to ensure the treat is appropriate for your specific pet.
Q: Do you have any vegetarian or vegan treats?
A: We focus mainly on meat-based treats. However, we are always exploring new recipes. Check our product listings for any new additions!
📦Ordering and Shipping
Q: Do you ship internationally?
A: At the moment, we ship only within Australia. However, we are working on expanding our reach. Stay tuned!
Q: How can I track my order?
A: Once your order has been shipped, you'll receive an email with tracking information. Simply click the link in the email to track the status of your shipment.
Q: How is my order processed and when will it be dispatched?
A: Orders are processed and dispatched from our Melbourne warehouse within 2 business days. We primarily use Sendle for shipping. If you prefer a different courier, please let us know.
🤝Business Enquiries
Q: I'm interested in stocking your products in my store. Who should I contact?
A: Wonderful! Please reach out to us at orders@pawcket.com.au or fill out our contact form for business inquiries.
❓Miscellaneous
Q: Do you offer any promotions or discounts?
A: Yes! Follow us on Instagram, Facebook, TikTok for the latest promotions and updates.
💌 Didn't spot your question? Flick us a furry note at orders@pawcket.com.au – we're all ears (and tails) and happy to help! 🐾