Pawcket's Shipping & Returns Policy 🐾✨

Hey there, wonderful pet parents! Welcome to Pawcket, where we're all about making tails wag and kitties purr with our delectable treats. Below you'll find all the info on how we get our goodies to you and what to do if things don't go as planned. Let’s dig in!

 

🚚 Shipping Policy

Getting Your Treats on the Move

  • Order Processing: We’ll have your paw baby’s treats ready to ship within 2 business days — weekends and holidays are for extra snuggles and naps!
  • Shipping Within Australia: Paws up! Currently, we ship only within Australia. Stay tuned for any updates on international adventures.
  • Tracking Your Parcel: Once your parcel scampers out of our warehouse, we’ll email you a tracking number. It usually takes 48 hours for the tracking details to update – just enough time for a game of fetch or a catnap!
  • Delivery Timeframe: If your treats haven't arrived within 14 days after your shipping confirmation, please contact us at orders@pawcket.com.au with your name and order number. We’re here to help!
  • Courier Choices: Our default furry-friend for shipping is Sendle. If your heart (or pet) desires a different courier, let us know before your order scampers out of our warehouse.

 

🔄 Returns & Refund Pawlicy

If Things Aren’t Purr-fect

Choose Wisely: We know our treats are irresistible, but take a moment to make sure you pick the right ones. Once you’ve ordered, the choice is yours and so is the responsibility!

Issues with Your Order?:

  • Refund or Exchange: If you find any issue with your treats – think not-so-fresh, packaging mishaps, or safety concerns – we're on it! Just reach out to us, and we'll sort out a refund or exchange.
  • Return: because of the nature of our pet food products, we can't accept returns. We encourage you to sniff around, ponder, and choose wisely before purchasing. After all, every treat is a commitment to your pet's happiness!

Change of Mind:

  • If those kangaroo bites seemed more appealing than chicken nibbles but you’ve changed your mind, we're sorry that we can't accept returns or offer refunds for such decisions.
  • Ordered the wrong flavour? If the treats are still with us and haven’t been shipped, contact us quickly at orders@pawcket.com.au, and we’ll see what we can do!

 

💬 Need a Paw or Have Questions?

We're always here to help! If you need assistance, have questions, or just want to share a cute pet photo (we never say no to those!), reach out to us at orders@pawcket.com.au.

 

Thanks for choosing Pawcket for your furry friends' treat time. We're excited to be a part of their happy, healthy, and oh-so-tasty life! 🐕🐈💕🍖🐟